Privacy Policy – CourierID 

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Effective Date: August 2025

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CourierID and CourierID Roadside Assistance (“CourierID,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we collect it, how we use it, and how we protect it.

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Information We Collect

We may collect the following information from customers:

• Name

• Phone number

• Email address (if provided)

• Vehicle service details (such as jumpstart, lockout, tire change, fuel delivery)

• Location information provided by you for service purposes

• Communication records (calls, texts, emails)

 

How We Collect Information

We collect information when you:

• Call or text our phone number

• Submit information through our website

• Communicate with us via email or SMS

• Request roadside assistance services

 

How We Use Your Information

Your information is used only to:

• Respond to service requests

• Dispatch or connect you with an independent roadside technician

• Communicate about your requested service

• Provide customer support

• Improve our services

We do not use your information for unrelated marketing purposes.

 

Text Messaging (SMS) Communications

If you opt in to receive text messages from CourierID, we may send service-related messages such as confirmations, updates, or responses to your inquiries.

• Message and data rates may apply

• Message frequency varies based on your interaction

• You may opt out at any time

To opt out:
Reply STOP or UNSUBSCRIBE to any message to stop receiving SMS communications.

 

No Sharing of Customer Data

CourierID does not sell, rent, trade, or share customer personal information with any third parties.

We explicitly do NOT share mobile opt-in data, SMS consent, or phone numbers with any third parties for any reason.

Any service coordination is strictly limited to fulfilling your roadside assistance request.

 

Data Security

We take reasonable administrative and technical measures to protect your information from unauthorized access, disclosure, or misuse.

 

Your Choices

You may:

• Request access to or deletion of your personal data

• Opt out of SMS messaging at any time by replying STOP or UNSUBSCRIBE

• Contact us with privacy-related questions or concerns

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SMS Help Instructions

For assistance with text messaging, reply HELP to any message from CourierID Roadside Assistance. You may also contact us directly at (662) 394-3000 for support.

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CourierID Roadside Assistance Alerts

Users will receive text messages (SMS/MMS) providing service updates, delivery notifications, and account-related messages.

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Opt-in MethodKeyword Opt-in:

Customers provide consent by texting the keyword HELP to the dedicated number (662) 394-3000 to sign up for service text alerts.

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Required Disclosures Frequency:

Message frequency varies. Rates: Message and data rates may apply. Opt-Out: Reply STOP to opt out. Help: Reply HELP for assistance.

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Contact Information

If you have questions about this Privacy Policy  or your data, contact us at: support@courierid.com